Zeroth may change its Support Services policy in its sole discretion, but the change cannot materially reduce the level of Support Services during the applicable Order Term so that customers retain substantially the same support level for that term.

Zeroth may modify its policy for Support Services in its sole discretion

— Zeroth - XXXXX - Master Services Agreement Template.docx

however, such policy changes will not result in a material reduction

— Zeroth - XXXXX - Master Services Agreement Template.docx

in the level of Support Services provided during the applicable Order Term

— Zeroth - XXXXX - Master Services Agreement Template.docx