Zeroth may modify its Support Services policy in its sole discretion, but those changes cannot materially reduce support levels during the applicable Order Term so that customers retain substantially the same support commitment.

Zeroth may modify its policy for Support Services in its sole discretion;

— Zeroth - XXXXX - Master Services Agreement Template.docx

however, such policy changes will not result in a material reduction in the level of Support Services provided

— Zeroth - XXXXX - Master Services Agreement Template.docx

during the applicable Order Term.

— Zeroth - XXXXX - Master Services Agreement Template.docx