| 05971d89b05049f4… | Support for Solutions is excluded from standard Support Services unless otherwise agreed, and Zeroth will provide Solution support only if Customer has a Statement of Work for that support and has paid all fees due under it. | active | contextual | yes | |
| 6975e48a7163a9b9… | Zeroth may modify its Support Services policy in its sole discretion, but those changes cannot materially reduce support levels during the applicable Order Term so that customers retain substantially the same support commitment. | active | contextual | yes | |
| b759109b49e8a3e0… | Zeroth will provide Support Services at no additional charge during the applicable term when the Agreement terms are met and Customer has paid all applicable fees so that baseline support is included with paid services. | active | contextual | yes | |
| 3fd6eba442199e4b… | Any terms governing unit testing and user acceptance testing must be stated in the applicable Statement of Work so that testing obligations are defined in the project-specific document. | active | contextual | yes | |
| 437434660c60dfa5… | Services are deemed accepted upon delivery unless an Order states otherwise so that acceptance occurs automatically by default without additional approval steps. | active | contextual | yes | |
| ffc9370a8359bde9… | Hourly rates for time-and-materials projects may change generally, but any rate stated in a Statement of Work remains fixed for that Statement of Work’s term so that project-specific pricing stability is preserved. | active | contextual | yes | |
| 3fc5cc5e20d606b7… | Customer will be invoiced at the hourly rate stated in the Statement of Work, or at Zeroth’s then-prevailing hourly rate if no rate is stated, when Professional Services use time-and-materials pricing so that billing can proceed under a defined rate basis. | active | contextual | yes | |
| 51a8a481dfe31b11… | Customer must pay Zeroth the fees specified in the applicable Statement of Work when Professional Services are provided for a fixed fee so that compensation follows the agreed pricing terms. | active | contextual | yes | |
| 256ccb8f3351185a… | Customer must promptly notify Zeroth of any actual or suspected unauthorized use of its account credentials or any other actual or suspected breach of the Agreement by Customer or any User. | active | contextual | yes | |
| 10b8a8b1a3572cae… | Customer agrees not to allow any unauthorized third party to use its account, usernames, or passwords at any time. | active | contextual | yes | |
| b4534145364d22d8… | Usernames are unique to individual Users and cannot be shared with any other person so that account credentials remain assigned to a single authorized individual. | active | contextual | yes | |
| 6d08ecd2c89c804f… | Customer is responsible for maintaining the confidentiality of all Users’ usernames and passwords and is solely responsible for all activities occurring under those usernames. | active | contextual | yes | |
| 93a87aca2b2cecff… | Customer must use commercially reasonable efforts to prevent unauthorized access to or use of the Production Solution and must promptly notify Zeroth of any such unauthorized use. | active | contextual | yes | |
| 2e537f1208dff09d… | Customer is responsible for the acts and omissions of each of its Users under the Agreement. | active | contextual | yes | |
| 7313744f608bdcfe… | Customer may not make the Production Solution available to another entity, or to additional users after the maximum number of Users is reached, unless the applicable Order states otherwise and Zeroth gives prior written consent. | active | contextual | yes | |
| 0ae58fd1fbe91e1e… | Zeroth has no obligation to provide Support Services for Software after that Software reaches its End of Availability. | active | contextual | yes | |
| 528d0ed70c38d421… | When Zeroth declares an End of Availability, it must post notice on its website that includes the last date of general commercial availability for the affected Software and the timeline for discontinuing Support Services. | active | contextual | yes | |
| 6e46b9002d22f188… | End of Availability is defined as Zeroth’s discretionary decision to retire any Software or Support Services from time to time without limiting its obligations to provide the Production Solution and Support Services during the applicable Subscription Term. | active | contextual | yes | |
| 8b9a9768fe2c5be9… | Support for Solutions is excluded from standard Support Services unless otherwise agreed, and Zeroth will provide Solution support only if Customer has an applicable Support Services Statement of Work and has paid all fees due under it. | active | contextual | yes | |
| d98ec656762de77d… | Customer may purchase enhanced Support Services separately at Zeroth’s then-current rates when Customer wants support beyond the standard Support Services included under the Agreement. | active | contextual | yes | |
| f03ec6f446c8e5a3… | Zeroth may modify its Support Services policy in its sole discretion, but those policy changes cannot materially reduce the level of Support Services provided during the applicable Order Term. | active | contextual | yes | |
| a83340313e7de89a… | Zeroth will provide Support Services during the applicable term at no additional charge when the Agreement terms are met, including Customer’s payment of all applicable fees. | active | contextual | yes | |
| bcd2342b32c9abe3… | Services are deemed accepted upon delivery unless an Order states otherwise, and any terms governing unit testing and user acceptance testing must be specified in the applicable Statement of Work. | active | contextual | yes | |
| f112b0213aaf172c… | Hourly rates for time-and-materials projects may change generally, but any hourly rates stated in a Statement of Work remain fixed for the full term of that Statement of Work so that agreed project pricing is preserved during that term. | active | contextual | yes | |
| 4b911a83578dc585… | Customer will be invoiced at the hourly rate stated in the Statement of Work for Professional Services priced on a time-and-materials basis, or at Zeroth’s then-prevailing hourly rate if the Statement of Work does not specify a rate. | active | contextual | yes | |
| 5fff63cc2866a141… | Customer must pay Zeroth the fees specified in the applicable Statement of Work when Professional Services are provided for a fixed fee so that compensation follows the pricing terms agreed for that work. | active | contextual | yes | |
| 8e54d4e4026667cc… | Zeroth reserves the right to terminate any username or password that it reasonably determines was used in violation of the Agreement, by an unauthorized third party, or by someone other than the originally assigned user. | active | contextual | yes | |
| d85856661588487a… | Customer must promptly notify Zeroth of any actual or suspected unauthorized use of its account credentials or any other actual or suspected breach of the Agreement by Customer or any User so that Zeroth can respond to security or compliance issues. | active | contextual | yes | |
| 2397f74f35db9135… | Customer agrees not to allow any unauthorized third party to use its account, usernames, or passwords at any time so that access remains limited to authorized persons. | active | contextual | yes | |
| a31a848763be29d9… | Usernames are assigned uniquely to individual users and cannot be shared with any other person so that account credentials remain personal and non-transferable. | active | contextual | yes | |
| d19ecf3569a01ec0… | Customer is responsible for maintaining the confidentiality of all user usernames and passwords and is solely responsible for all activities occurring under those usernames so that account security obligations rest with the customer. | active | contextual | yes | |
| f578b9815fd6d0fc… | Customer must use commercially reasonable efforts to prevent unauthorized access to or use of the Production Solution and must promptly notify Zeroth of any such unauthorized use so that misuse can be mitigated quickly. | active | contextual | yes | |
| 3e0b2dd7bde150d3… | Customer is responsible for the acts and omissions of each of its users so that user conduct is attributable to the customer under the agreement. | active | contextual | yes | |
| 00df75b47f11a5a1… | Customer may not make the Production Solution available to another entity, or to another user after the maximum number of users is reached, unless the applicable Order says otherwise and Zeroth gives prior written consent. | active | contextual | yes | |
| 448a45529d999038… | Zeroth has no obligation to provide Support Services for Software after that Software reaches its End of Availability so that support duties end upon retirement. | active | contextual | yes | |
| 8d5ba61717e393ef… | Zeroth will post End of Availability notices on its website, including the last date of general commercial availability and the timeline for discontinuing Support Services, so that customers receive public notice of retirement details. | active | contextual | yes | |
| 1f2bea9ffdc137fb… | Zeroth may retire any Software or Support Services from time to time at its discretion as an End of Availability, without limiting its obligations to provide the Production Solution and Support Services during the applicable Subscription Term. | active | contextual | yes | |
| d3a385d8278e5374… | Zeroth will provide Support Services for Solutions only if Customer has entered into a Statement of Work for those support services and paid all fees due under that Statement of Work so that solution support requires both contractual and payment prerequisites. | active | contextual | yes | |
| 5a99728960efe6c1… | Support for Solutions is excluded from the scope of Support Services unless the parties agree otherwise so that solution support is not included by default. | active | contextual | yes | |
| 511821cffc68f2d8… | Customer may purchase enhanced Support Services separately at Zeroth’s then-current rates so that higher support levels are available outside the included support offering. | active | contextual | yes | |
| 097e8c06cb1465aa… | Zeroth may change its Support Services policy in its sole discretion, but the change cannot materially reduce the level of Support Services during the applicable Order Term so that customers retain substantially the same support level for that term. | active | contextual | yes | |
| 7224c69e2425054c… | Zeroth will provide Support Services during the applicable term at no additional charge when the Agreement terms are met and Customer has paid all applicable fees so that baseline support is included with paid services. | active | contextual | yes | |
| 6c161c0fdcb29c3b… | Any terms governing unit testing and user acceptance testing must be stated in the applicable Statement of Work so that testing obligations are defined at the SOW level. | active | contextual | yes | |
| 5de61f009a7ca427… | Services are deemed accepted upon delivery unless an Order states otherwise so that acceptance occurs automatically by default without a separate approval step. | active | contextual | yes | |
| 32dec929b6f79e43… | Hourly rates for time-and-materials projects may change generally, but any rates stated in a Statement of Work remain fixed for that Statement of Work’s term so that agreed project pricing is preserved during the engagement. | active | contextual | yes | |
| c8131c76bc089f1f… | Customer will be invoiced at the hourly rate stated in the Statement of Work for Professional Services priced on a time-and-materials basis, or at Zeroth’s then-prevailing hourly rate if no rate is specified, so that billing can proceed even when the SOW omits a rate. | active | contextual | yes | |
| 09b7ed78e0fb674a… | Customer must pay Zeroth the fees specified in the applicable Statement of Work when services are subject to a fixed fee so that compensation follows the agreed pricing document. | active | contextual | yes | |
| a23d9d1a0f416974… | Subject to the Agreement’s terms and conditions, including Customer’s payment of all applicable fees, Zeroth will provide Support Services during the applicable Term at no additional charge so that paid customers receive support throughout the covered period. | active | contextual | yes | |
| 8d5811b68558cb5c… | Terms governing unit testing and user acceptance testing must be set forth in the applicable Statement of Work so that testing obligations and criteria are defined on a project-specific basis. | active | contextual | yes | |
| 32211e015bade188… | Unless an Order states otherwise, Services are deemed accepted upon delivery so that acceptance occurs automatically at delivery by default. | active | contextual | yes | |